It was a pleasure to have engaged Southern Grace Restoration for the repair of our home in Santa Rosa Beach. The damage was assessed with professional integrity and the job completed with high quality in mind.
The job, relatively major due to the damage created by the A/C condensation in addition to the added contract to paint the rest of the house inside and outside was expediently completed and was done with the utmost care for quality. The 100% replacement of first and second floors wood flooring, the sheetrock replacement and repairs and painting were completed in schedule and with professionalism and high level of detail. Every corner and nook were exquisitely done and sections of trims, ceilings or walls needing special treatment, was accomplished with perfection.
The paint grade used was top notch and with the help of highly rated caulking material, the exterior painting gave new life to our home. It looks beautiful! ]MJ Optimum Properties is appreciative of a job well done by Southern Grace Restoration and would recommend them for restoration projects small and large.
This is a letter of reference for The Chappell Group, who I turned to recently for renovations and repairs for privately-owned properties that I manage. In the fall of 2017, I needed an emergency repair job done at a gulf-front beach house named Coach's Lair.
The scope of work was significant, but the time-frame was short. The Chappell Group was referred to me. I had not heard of them before. I called and met on site the next day with Hank Chappell and his brother Chris. The project was to demo and rebuild a large, tiled walk-in shower and steam room with bench seats. A hidden leak behind the walls was the culprit. It apparently had been ongoing for a while. The house was a three-story beachfront rental property. Time was of the essence. Renters were scheduled for the Christmas holidays just three weeks away. Given the amount of work needed, I didn't think it could be accomplished before the guests arrived, and I certainly didn't want guests arriving to find a half-completed steam shower that was meant to be one of the house's finer touches. By way of context, the steam shower is part of a large exercise room that also includes a walk-in sauna. Hank and Chris discussed with me the scope of work needed. Tiles, walls and concrete sub-flooring would need to be torn out, walls re-framed and plumbed, and then a new concrete sub-flooring would need to be poured to exacting specifications. After the concrete set, workers would begin the tedious job of replacing all of the subway tiles.
In the meantime, The Chappell Group would help me shop for replacement tiles and a new shower door. After describing all that to me, Hank Chappell looked at me and said, "We'll get it done and have it cleaned up before your guests arrive for Christmas." Ha! What are the odds of a crew showing up every day - and finish the job on-time - even if they mean it when they say it? Well, in this case, the odds were very good, because The Chappell Group performed exactly as they promised. The task was completed with a few days to spare - including cleanup - and my Christmas guests enjoyed a beautiful new walk-in steam shower. Moreover, the price was fair and the quality of work exceptional. I was impressed enough by the workmanship that I asked The Chappell Group to return in January of 2018 to clean, repair and paint the entire exterior of the house and beach-side pool. The results were the same as before, quality workmanship in a timely manner. I then contracted with them to install new flooring in two other properties. Those properties also were resort rentals, and again, time was of the essence. No problem for The Chappell Group. They also did the little things well - answering phone calls, returning missed calls promptly, carefully describing the scope of work in advance, showing up on time, and displaying courtesy on a regular basis. To top it off, the price always was fair and they always proved honest.
I was fortunate to discover The Chappell Group. I will use them again. I encourage anyone needing repairs and renovation to give them a call. They do good, honest work, and they do it well. Sincerely, R. Stephen Bowden, Manager Bowden Investments, LLC
Southern Grace Restoration, Hank & Bull Chappell were hands down, our favorite contracting company we've ever used. We have been building houses, remodeling & doing projects for over 25 years as a family and have never had a contractor be so efficient with time and a budget. Hank's patience, knowledge, honor and professionalism never wavered even as we made changes and obstacles presented themselves.
Especially working long distance, he went above and beyond to meet and defeat every challenge. He made promises that he kept and did exactly what he said he would do. These are great people first, great contractors second. They deal with subs and a crew that were just as responsible, kind and gifted in craftsmanship. We are grateful for The Chappell's and "Southern Grace" and our new relationship. We are more than satisfied with every aspect of the well-done job. We will absolutely use them every chance we can.