Southern Grace Painting

Hank, my family and I want to thank you, your brother Chris who oversaw the project, and your team for an incredible paint job on our 3-story Seagrove Beach home at 2780 E County Hwy 30A. I cannot begin to tell you how we all felt as we drove down Hwy 395 a couple weeks ago and saw our newly painted home at the intersection of 395 & 30-A. Wow!!!! My wife, 27 and 22-year-old children, and I were blown away. It was like someone had built us a new home.

Thank you...thank you...thank you! When we first met on March 8 at our beach home to discuss our project, I was really impressed with your friendliness, professionalism, and clear interest in helping us refresh our beautiful home.I particularly appreciate your willingness to "cut to the chase" and not waste my wife's and my time. You helped us understand a couple of tricky issues as it related to repainting our home and our stucco walls. You pointed out some areas of our house and walls that might end up being issues, but gave me confidence that you would determine the best and most economical way to address them. Which you ultimately did! As you know, we met with and got bids from, two other reputable painters in the area. While they both gave me reasonable quotes, I clearly did not come away with the confidence in them that I had in you. My wife particularly appreciated your advice on our paint colors and whether or not to retain our shutters and screens. As you know, she, and all of us, are ecstatic with our joint decisions. I appreciated your calls and pictures when you ran into some issues with the deterioration of our stucco walls. More importantly, you limited the costs of addressing those issues.

I will always remember and appreciate your response when I asked when you expected to start and complete our project. It was Saturday afternoon. You asked when we were leaving, to which I said Sunday afternoon. Your response: "We will be here Monday and there will be more ladders and men on your home by Wednesday than you can imagine." You continued on to say, "We will complete the job as quickly as possible, depending only on the weather." By Wednesday, you were sending me pictures and giving me text updates. Net, net, you completed the job quicker than we had expected and at the costs you had quoted.The final touch was when you suggested I withhold a portion of my payment until my wife and I were able to come look at the house in person. Obviously, when we arrived several weeks later, the job was perfect!

I should add that several people who have driven by, several we have seen on the beach and at the Surfing Deer, across the street, have commented on our beautiful new paint job. Hank, please feel free to refer anyone to me who might be considering your services as I would be happy to speak with them on your behalf. I plan to share this letter with many of our Nashville friends who have homes on and near 30-A. Lastly, I realize you and your team do far more than painting. I'm sure I will be calling you, as we need renovation or other home repair projects. Actually, I've already called you on two rather minor home projects and you knocked those out within a day. Thanks again!

This fall we had a narrow window of time to totally renovate the ground floor of our townhouse at Quiet Surf Il, Unit #8. Our time line was three weeks and we hired Hank Chappell's Group to oversee every aspect of the work from demolition of the kitchen and bathroom cabinets, storage of the furniture, to painting all walls and ceilings.He also handled replacement of some rotten wood and painting on the exterior.

Once the initial demolition, repainting, etc. was complete, we installed the new cabinets with Hank's people coordinating the work from electrical, plumbing, paint touch up and tile and grout replacement. The townhouse was completed on time and within budget with the Chappell Group responding as necessary to conclude a great looking project. Working with Hank was a great experience, with Hank always keeping us appraised of the progress, issues that might come up, and where we were on the schedule. I can highly recommend Hank and the Chappell Group for any projects you may have. Hank is very positive and has a "can do" attitude.

My husband and I were looking for a contractor to paint/stain the exterior of our beach home in Seagrove, Florida. After putting feelers out on NextDoor for recommendations, it was suggested we contact The Chappell Group/Southern Grace Restorations. Hank and Chris Chappell, as well as other contractors, came out to the house to assess the job and provide their estimates. Ultimately, we chose the Chappell Group. We are extremely glad that we did. Brothers Hank and Chris, along with their work crew supervisor, had arranged to come by the house within twenty-four hours of being contacted then promptly sent us the cost estimate along with copies of their Tax ID/Certification form and Certificate of Liability Insurance as well as numerous client letters of reference.

Discounting the loss of approximately one week due to rain, the job was completed on time and done thoroughly and professionally. You could set your watch to the arrival of the crew each morning and they worked diligently until 4:30-5:00 every day. All were polite and respectful of us and our property. Hank and Chris and the crew boss often stopped by to check on the progress and ensure we were satisfied with the job. I was particularly impressed one day when, after completion of all prep work of pressure washing, caulking, etc., the crew started the actual painting and the crew boss came by and stopped the painters from proceeding until I could return to the house from an errand. He wanted to make sure I was completely satisfied with the color and the way the paint looked on my cedar siding before allowing the crew to continue with their work.

Once the job was completed, the clean-up of the property was quick and thorough. As a final touch, Chris and Hank had a few bales of pine straw delivered and laid around the property to fill in gaps where ladders, equipment, and crew had disrupted the grounds and laid a few sections bare. That was a nice gesture and much appreciated, as well as unexpected. My house looks terrific. A total refresh that adds beauty and value to our home. I am more than happy to recommend The Chappell Group to anyone who is looking for a contractor to deliver a fair price, excellent work with attention to detail, and great customer service.